How to get ban information without access to old email?

[amogus1337__420]

Im currently writing from a different account. I recently got banned from Origin for flaming someone in BF4, but now I can't get the ban information, since I don't know what email my account is assigned to.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @amogus1337__420.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @amogus1337__420.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[amogus1337__420]

I can't log in, since I don't know the email assigned to my account. I know the ID and password, but apparently the email is required to log in.

[EA_Darko]

Hey @amogus1337__420 in that case you will need to speak with our live support team at help.ea.com

Darko

[amogus1337__420]

What exactly should I talk about with them?

[EA_Darko]

If you advise them of the situation @amogus1337__420 they will be able to help.

Darko