November 2020
I'm in trouble because my account is banned even though I haven't cheated. I filed an objection with the Terms of Service team, but the TOS team hasn't responded after two weeks.
Considering the possibility that the method of appeal is insufficient, I made an additional appeal, but I did not receive a reply.
So I would like to hear your opinions. How do you appeal?
For reference, I will also post my example.
[First appeal]
I insisted that I wasn't cheating.
[Second appeal]
In addition to claiming that I was not cheating, I explained the details of the alleged case (attack card level fraud).
・ The reason why the level of attack cards is high is that the cards were bought and collected at the in-game shop over many years. The cost of purchasing the card was about 10,000 in-game currency.
・ I also explained how I got about 10,000 in-game currency (acquired by the following methods 1, 2 and 3).
1) The team's weekly event victory reward is 3120 (one and a half years)
2) Team battle victory reward is 1440 (victory is about once a week, one and a half years)
3) Individual event victory reward is about 10,000 (several screenshots of event victory are sent as evidence)
Solved! Go to Solution.
November 2020 - last edited November 2020
You will need to speak to our Terms of Service team for all TOS related issues @WillowWood1234.
Our TOS team will respond to you once they have thoroughly investigated your appeal.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
November 2020 - last edited November 2020
You will need to speak to our Terms of Service team for all TOS related issues @WillowWood1234.
Our TOS team will respond to you once they have thoroughly investigated your appeal.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
November 2020
November 2020
Hey @WillowWood1234 a thread will be moved to the most appropriate place for it.
If you have raised a case with our TOS team related to a ban then you will need to wait for them to respond.
We are not able to discuss a TOS related sanction on AHQ.
Darko