That does seem a little too long. It might be worth trying live chat or phone call to see what's going on if no progress has been made.
You should be able to view any of your open/closed cases here: https://help.ea.com/uk/my-cases/
Hey @Croptiks, our teams aim to respond within 14 working days but during busy periods it can take a little longer.
If you have a case open then the best thing to do is to be patient and keep an eye on your email for a response.