Re: How long does EA takes to solve the cases from the player ?

by EA_Darko
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How long does EA takes to solve the cases from the player ?

★ Novice

How long does EA take to solve the cases from the player? Its almost a month i submitted my case and still in progress. until now i cannot play the games with my old account.

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Re: How long does EA takes to solve the cases from the player ?

Community Manager

Hey @raginboomin if your case was in relation to a TOS sanction on your account then the team aims to respond within 14 working days.

 

During busy periods it can take longer for a response so the best thing to do is to be patient and keep an eye on your email for a response from the team.


Darko 

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Re: How long does EA takes to solve the cases from the player ?

Community Manager

Hey @raginboomin if your case was in relation to a TOS sanction on your account then the team aims to respond within 14 working days.

 

During busy periods it can take longer for a response so the best thing to do is to be patient and keep an eye on your email for a response from the team.


Darko 

Darko.png
Message 2 of 2 (224 Views)