March 2021
How long does EA take to solve the cases from the player? Its almost a month i submitted my case and still in progress. until now i cannot play the games with my old account.
Solved! Go to Solution.
March 2021
Hey @raginboomin if your case was in relation to a TOS sanction on your account then the team aims to respond within 14 working days.
During busy periods it can take longer for a response so the best thing to do is to be patient and keep an eye on your email for a response from the team.
Darko
March 2021
Hey @raginboomin if your case was in relation to a TOS sanction on your account then the team aims to respond within 14 working days.
During busy periods it can take longer for a response so the best thing to do is to be patient and keep an eye on your email for a response from the team.
Darko