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Help i cannot run origin app and it loads slowly and not run properly

by Square872
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Help i cannot run origin app and it loads slowly and not run properly

[ Edited ]
★★ Newbie

hi there i am square872 but please i need help because the origin is not loading and it take longer to load when i was signing in my account then the app on open is white and its not load properly please reply me and please fix it

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Re: Help i cannot run origin app and it loads slowly and not run properly

Community Manager

Sorry to see that your Origin is not working @Square872, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

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Message 2 of 3 (254 Views)

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Re: Help i cannot run origin app and it loads slowly and not run properly

Community Manager

Sorry to see that your Origin is not working @Square872, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

Message 2 of 3 (255 Views)
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Re: Help i cannot run origin app and it loads slowly and not run properly

Community Manager

Hey @Square872 has your issue been sorted?


Darko

Message 3 of 3 (80 Views)
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