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Help fix error pls 😔

by sacacorchos45
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Original Post

Accepted Solution

Help fix error pls 😔

★★★ Newbie
  • I have problems on my apex of switch, in my name tag says "player" and doesn't read my user. I can't enter to play because it says "Group not prepared/not ready"
Message 1 of 4 (281 Views)

Accepted Solution

Re: Help fix error pls 😔

Community Manager

Hey @sacacorchos45 

 

Thanks for letting us know this is happening, Can you try the steps below and let us know if this continues?

 

  • Clear Cache:
    • Open System Settings on the HOME Menu
    • Then select System ⇒ Formatting Options ⇒ Clear Cache. 
    • Select the user you'd like to clear the cache for, then follow the on-screen instructions. 
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Message 2 of 4 (268 Views)

All Replies

Re: Help fix error pls 😔

Community Manager

Hey @sacacorchos45 

 

Thanks for letting us know this is happening, Can you try the steps below and let us know if this continues?

 

  • Clear Cache:
    • Open System Settings on the HOME Menu
    • Then select System ⇒ Formatting Options ⇒ Clear Cache. 
    • Select the user you'd like to clear the cache for, then follow the on-screen instructions. 
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Message 2 of 4 (269 Views)

Re: Help fix error pls 😔

★★★ Newbie
@sacacorchos45 @EA_Illium thank you it fines my problem, but i have another question. Do this will affect my other online games or its just a solution for good conection?
Message 3 of 4 (254 Views)

Re: Help fix error pls 😔

★★★★★ Newbie

I'm on Playstation 4 I've tried everything on this page and another one it's been like this for about 4 days. 

Message 4 of 4 (126 Views)
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