I have not received my Supercharged pack

[Sjakk26]

Product: FIFA 22
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? SJAKK27
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/03/2022
What time did you see the bug? (HH:MM AM/PM) 18:00
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I did not receive my supercharge pack
What happens when the bug occurs? I just haven’t revived my pack
What should be happening instead? I should get my pack

‌

I have EA Play but I never received my Supercharged pack, I have tried contacted you support twice but they sent me here

[cressyxyz]

Missing supercharge pack ? Not sure how to claim this on ps5 

[Don_DreamReaper]

You’re not the only one, some of my boys got it while others did not. Don’t know when they’ll fix it to be honest.

[EA_rephii]

Hey everyone, 

we are still looking into this issue and will follow up with you, once we have more updates: https://twitter.com/EAHelp/status/1542998361489424384

-rephii

[rudeboy2o08]

Same here, and I’m still waiting for it along with the XP for the season pass

[omarsaffo]

I have Xbox game pass ultimate and it comes with ea play so I can get the supercharge pack cz I have ea play but can't find a way to claim it .

I am unsure if I can get the pack so I need some answers .....

can I get the pack?

if I can get it, how can I claim it?