Hateful Conduct Ban- All Responses in Spanish???

by Jastiger
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Hateful Conduct Ban- All Responses in Spanish???

★★★ Novice

I don't know where else to turn so I'm posting this on here.  I am at an absolute loss on how to handle this situation. I received in the middle of the night a 7 day suspension with a threat of a ban for "Hateful Conduct" with the evidence being "Chatlogs:
:report for homophobia"

 

Since I know that I have never engaged in such behavior, especially with myself being an actual activist and vocal supporter for LGBTQ rights, I'm really quite offended at this and extremely frustrated that this could ever be pinned to my account.

I asked for an explanation via the TOS team and the only response I received was completely in Spanish and indicated that they aren't going to look at the situation.

 

What is happening here? Why are accounts with no history of this kind of behavior being suspended, why aren't examples of this behavior being attached if it is so egregious to warrant a suspension, and why am I unable to get a response from anyone at the EA team that communicates in the language that is marked on the account that isn't a boilerplate response?

 

This entire situation reeks of miscommunication, automation, and a lack of engagement from the TOS staff.

 

FURTHERMORE, when I went to look into my account to change the password to see if it had been compromised, it wouldn't let me change my password first of all and second of all it showed I had upwards of 40 different cases on the account. What does that mean? Why does my account have 40 different suspension/TOS cases that I have no idea of what they are? They all say closed but are just seemingly at complete random, sometimes there are multiple cases in the same day with a time of like 4 AM when I'd be sleeping or on some of the dates even out of town for days on end over a long weekend. How am I getting cases open and closed when i hadn't logged in for days at a time?

I feel like a lot of these questions could be handled with a discussion with someone at EA or the TOS team but as mentioned, I'm getting robo responses that aren't even in English so I have no where else to turn to on this situation.

 

Nothing is making sense and I do not want this black mark of homophobia on my account, especially when so much of it is actually rampant in the community and I've never engaged in that behavior. I also don't want my account "on notice" for a ban because of these automated false report responses.

Message 1 of 10 (670 Views)
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Accepted Solution

Re: Hateful Conduct Ban- All Responses in Spanish???

[ Edited ]
Community Manager

Hi @Jastiger

 

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome is:

 

As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow that advice for help with your issue and ensure you've read the forum rules before engaging further on this forum. 

 

- EA_Lanna

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Message 10 of 10 (590 Views)

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Re: Hateful Conduct Ban- All Responses in Spanish???

@Jastiger 

Sounds like your account may have been hacked.

 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Here on the forum we can not assist with bans suspensions or hacked accounts except for providing you with the info you need to contact the proper EA channels like i have just provided.

Best of luck 

 

The needs of the many,
outweigh the needs of the few or one. --Spock--

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Please note: I am a community volunteer – I do not work for EA.
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Message 2 of 10 (656 Views)

Re: Hateful Conduct Ban- All Responses in Spanish???

★★★ Novice

Did you read the part where I tried to do those things and it won't let me?

 

I really feel like someone that works for EA should get in touch with me so I can figure this out.

Message 3 of 10 (649 Views)
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Re: Hateful Conduct Ban- All Responses in Spanish???

@Jastiger 

 

Yes I read the part where you stated "Did you read the part where I tried to do those things and it won't let me?"

 

However like I said here on the forum no one can provide you with any assistance other than directing you to the proper channels. 

 

Again best of luck.

 

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 4 of 10 (647 Views)

Re: Hateful Conduct Ban- All Responses in Spanish???

★★★ Novice

So to be clear, you're telling me that there is literally no way for me to communicate to a company representative of the company that I purchase their product and use their services?  That really doesn't seem correct to me, especially given that I've seen employees post on these forums before in other cases.

Message 5 of 10 (644 Views)
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Re: Hateful Conduct Ban- All Responses in Spanish???

@Jastiger 

no that is not exactly what I am saying.

Community Managers do post here and help others, they are EA employees, however they do not work in the Terms of Service or other sections that work on issues such as yours and can only provide limited assistance and advice on what you need to do.

 

Maybe A CM will chime in here and offer you some additional advice or steps that you might be able to take that I am unaware of but from my experience what I have suggested you do will not be any different.

 

Again I wish you the best in your endeavor here. 

 

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 6 of 10 (638 Views)

Re: Hateful Conduct Ban- All Responses in Spanish???

Community Manager

Hi @Jastiger

 

@Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

 

The Terms of Service team exclusively handle those cases and they only operate by email. If they determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

 

I'm sorry, I know you were hoping for different news.

 

- EA_Lanna

Lanna.png____________________________________________________________


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Message 7 of 10 (634 Views)

Re: Hateful Conduct Ban- All Responses in Spanish???

★★★ Novice

I just want to be 100% on this because this may end up needing to be evidence in a case here:

 

Are you saying that it is EA's stance that they have a TOS team that is not required to communicate with or provide information to customers or clients of theirs in the event of a data breach, account suspension, or any other issue with their product?  There is no other method of contact? There is no way to investigate the other things on an account?

 

That really seems at odds with what the TOS says as well as EA's own policies regarding account security.

Message 8 of 10 (620 Views)
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Re: Hateful Conduct Ban- All Responses in Spanish???

@Jastiger 

Please re-read the agreement you agreed to for using the boards here, legal threats from what I understand are not allowed. 

 

Account safety starts with you, you are responsible for your account.

 

How to keep your account and hardware safe 101:

 

1. Use strong passwords for you game account.

 

2. Use strong passwords for the associated E-mail account.

 

3. Do not share either of these passwords with others.

 

4. Enable two factor identification for both the game and associated E-mail accounts.

 

5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

 

6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. 

 

A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.

 

B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. 

 

C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller so please be careful. 

 

7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.

 

8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.

 

9.Play fair, boosting and teaming are cheating.

 

10.Play fair using cheating software or hardware is not fair and is really only cheating yourself.

 

11.Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

 

About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

I really do wish you the best of luck but there is really nothing we can do here on the forum for you.

 

 

 

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 9 of 10 (610 Views)
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Re: Hateful Conduct Ban- All Responses in Spanish???

[ Edited ]
Community Manager

Hi @Jastiger

 

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome is:

 

As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow that advice for help with your issue and ensure you've read the forum rules before engaging further on this forum. 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 10 of 10 (591 Views)