Hacked account still no update

by georgelbwfc3003
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Original Post

Accepted Solution

Hacked account still no update

★★ Novice

It has been 3 weeks now and still never got an email from the specialist team, I’ve had lots of live chats but they all said my account would be fixed soon. Since it has been toty and future stars whilst my account has not been fixed I have missed out on lots of packs, objectives and sbcs which I would normally have the money and squad to do. If someone could get back to me I’d really appreciate it. Thanks George!

Message 1 of 6 (258 Views)

Accepted Solution

Re: Hacked account still no update

Community Manager

Hey @georgelbwfc3003 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

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Message 2 of 6 (229 Views)

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Re: Hacked account still no update

Community Manager

Hey @georgelbwfc3003 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 6 (230 Views)

Re: Hacked account still no update

★★ Novice

No sorry if I worded it wrong but I can log in but just do not have my coins and players back from when I was hacked. I cannot do certain sbcs I wanted to do cause a do not have the money (not that I couldn’t log in) I wanted to know when people had got their coins and players back

Message 3 of 6 (211 Views)

Re: Hacked account still no update

Community Manager

Hey @georgelbwfc3003 out live support team will be able to offer you an update on your case.


We cannot assist with any account related issues on AHQ.


Darko 

Darko.png
Message 4 of 6 (199 Views)

Re: Hacked account still no update

★★ Novice

Will they be able to tell me when it will be fixed or the same thing every advisor has said to me, that I will get an email. I’ve been waiting a long time now lol

Message 5 of 6 (194 Views)

Re: Hacked account still no update

Community Manager

Hey @georgelbwfc3003 you will need to direct any questions to our live support team as we cannot assist with account-related issues on AHQ.

 

Darko

Darko.png
Message 6 of 6 (152 Views)