March 2021 - last edited March 2021
Hi @Ka1ips0,
Ban appeals are taking longer than usual currently due to a relatively high number of cases. Reports from other players on the forum suggest that the average response time is quite long at the moment. As a result, it may take a while before you hear back from the Terms or Service team.
If you have already followed the steps in this article, you've done the right thing and it's a matter of waiting to hear back from Terms of Service. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: noreply@ea.com
Thanks.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
March 2021 - last edited March 2021
@MasterCatsTHA lot of possible reasons :
1.Account compromised
2. Third party softwares, macros like rapid fire etc, cheats etc
3. Abusing exploits in ranked
4. DDoSing on console
5. Could be a false flag
You should contact EA help and appeal your ban if you think you didn't do anything wrong, nobody can help you on this forum unfortunately. Also, you should have received an email regarding the ban.
March 2021
Hey @MasterCatsTH,
You should have received a bit more information at the registered email address for your EA Account.
This is not something we're able to change on the forums, however if you didn't get that email and would like to get more information or appeal this ban, please reach out to an advisor.
This article has more information on how to reach out and have this reviewed.
March 2021
But what should u do if u don't have any message on ur mail?
March 2021 - last edited March 2021
Hey @Ka1ips0,
If an account was banned and you're not finding an email about that action, you can reach out to an advisor with the link in my above post to have them look into this for you.
March 2021
March 2021
I don't get any message on mail
March 2021 - last edited March 2021
Hi @Ka1ips0,
Ban appeals are taking longer than usual currently due to a relatively high number of cases. Reports from other players on the forum suggest that the average response time is quite long at the moment. As a result, it may take a while before you hear back from the Terms or Service team.
If you have already followed the steps in this article, you've done the right thing and it's a matter of waiting to hear back from Terms of Service. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: noreply@ea.com
Thanks.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
March 2021 - last edited March 2021
@EA_LannaSo can u help me with one thing: EA support already found that someone enter the account with another device and my friend, after he detect the problem with account, successfully change the password, but respawn still say that he should be banned. What the problem, if u see that another man enter the account from another device why??? It's a weird logic. My friend also can't write a mail to respawn, cause mail they sent is automatically formed with bot. He can't explain that it's not his mistake that someone hacked the account and use some programs via playing
March 2021