Gift Refund

[makotoes]

My friend gifted me a game, so I played it a couple of hours and I just found out its a dead game
is there anyway my friend can refund this game?
it is within 24 hrs at this moment.

Thank you

[EA_Barry]

@makotoes 

Under certain circumstances, yes. Please see the following: 

CAN I CANCEL A GIFT AND GET A REFUND?

Under certain circumstances, you may be entitled to cancel a gift and get a refund. Review our warranty and refund policies as well as section 10 of the Terms of Sale.

https://help.ea.com/en-us/help/origin/origin/send-and-receive-gifts-with-origin/

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

[EA_Darko]

Hey @makotoes your friend can see if they are eligible to refund the game by following the steps in this help article: https://help.ea.com/uk/help/account/returns-and-cancellations/

Darko