Re: Gamertag is tied to email address that no longer exists

by EA_Barry
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Original Post

Gamertag is tied to email address that no longer exists

[ Edited ]
★★★ Newbie

I have been trying and trying to get this squared away and I think the only answer I can get is that I'm out of luck. In Origin, my gamertag is "linked" to another email address that no longer exists (my old college email address). The problem is I have updated my email address on Xbox but this does not update my email address on Origin. I cannot get into Origin under my old college email address to unlink the gamertag as the Origin account has been deleted (but the associated link to Xbox hasn't https://1921681001.id/ https://19216811.cam/ ...?).

Is there nothing I can do other than create a new Xbox gamertag to associate with Origin if I want to be able to play any Gamepass games? I just need my Gamertag unlinked from a deleted EA account. If the EA account is deleted why is it still linked? As we stand right now it just takes me to a screen that says "you're password needs updated, an email has been sent. Go do that".

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Re: Gamertag is tied to email address that no longer exists

Community Manager

@1natsu30

 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

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