Game lost after merging 2 accounts

[laurentzyiu]

I recently merged two of my accounts: one with all NFS, Fifa and many others, and the other with all Battlefield games and Titanfall 2 Ultimate. After transfering the games from my secondary account to my main account, I lost Titanfall 2 Ultimate and when I reached advisors, they told me that is nothing that they can do, other than giving me Deluxe Edition even I showed them the receipt where appears that I bought another edition, and that's it... Does anyone of you had this problem? And if yes, how did you resolved it?

[EA_Darko · Accepted solution]

Hey @laurentzyiu, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @laurentzyiu, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko