Game license is invalid

by Lyonene
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Original Post

Re: Game license is invalid

★ Apprentice

Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

Message 11 of 29 (983 Views)

Re: Game license is invalid

★ Apprentice

Another two weeks and still absolutely no help. Surprise Surprise.

Message 12 of 29 (883 Views)

Re: Game license is invalid

★ Apprentice

A whole month, and STILL no help from this helpless forum and company.

Message 13 of 29 (718 Views)

Re: Game license is invalid

@Lyonene 

 

Try this:

  • Make sure EA app and Steam are closed.
    (Not just minimised siting in the try, completely closed!)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Delete the "License" folder.
  • Test
+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Individual science fiction stories may seem as trivial as ever to the blinder critics and philosophers of today - but the core of science fiction, its essence has become crucial to our salvation if we are to be saved at all.
Isaac Asimov
Message 14 of 29 (693 Views)

Re: Game license is invalid

★ Apprentice

Thank you so much for trying to help. Unfortunately, it didn't work. I even did the app recovery to clear the cache before trying to see if it worked. I also don't play the game through steam. So I don't know if that makes a difference.

Message 15 of 29 (626 Views)

Re: Game license is invalid

★ Apprentice

I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.

Message 16 of 29 (541 Views)

Re: Game license is invalid

★ Apprentice

Now the Grim login event is happening and I will miss it. Again. I missed the last one because of this issue. I can't be the only person experiencing this. I actually paid for the sims 4 when it came out 10 yrs ago. I didn't get it for free. Not to mention all is spent buying all packs. The lack of support for paying customers is insane. But I guess since it's a small percentage of people having problems, EA just doesn't give a damn about us.

Message 17 of 29 (475 Views)

Re: Game license is invalid

★★ Novice
@Lyonene did you manage to resolve it?
Message 18 of 29 (418 Views)

Re: Game license is invalid

★ Apprentice

@15o900  No, I haven't.

Message 19 of 29 (414 Views)

Re: Game license is invalid

★ Guide

I can imagine how annoyed you are. You mentioned you didn't link through Steam so that can be ruled out.

 

If you haven't done so yet, (I mentioned this in a different thread, so this is a quick summary.)

 

I went to my account page, via the EA app. The web page with all details I mean. Went through every section, refreshed and checked purchase history (all time), and every other section. Took around 15 mins due to 2FA for payment methods and sensitive data.

 

That's all I can suggest.

 

I would be furious too. Really hope you can get this sorted.

Message 20 of 29 (400 Views)

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