July
Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.
August
Another two weeks and still absolutely no help. Surprise Surprise.
a month ago
A whole month, and STILL no help from this helpless forum and company.
a month ago
Try this:
a month ago
Thank you so much for trying to help. Unfortunately, it didn't work. I even did the app recovery to clear the cache before trying to see if it worked. I also don't play the game through steam. So I don't know if that makes a difference.
3 weeks ago
I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.
2 weeks ago
Now the Grim login event is happening and I will miss it. Again. I missed the last one because of this issue. I can't be the only person experiencing this. I actually paid for the sims 4 when it came out 10 yrs ago. I didn't get it for free. Not to mention all is spent buying all packs. The lack of support for paying customers is insane. But I guess since it's a small percentage of people having problems, EA just doesn't give a damn about us.
a week ago
I can imagine how annoyed you are. You mentioned you didn't link through Steam so that can be ruled out.
If you haven't done so yet, (I mentioned this in a different thread, so this is a quick summary.)
I went to my account page, via the EA app. The web page with all details I mean. Went through every section, refreshed and checked purchase history (all time), and every other section. Took around 15 mins due to 2FA for payment methods and sensitive data.
That's all I can suggest.
I would be furious too. Really hope you can get this sorted.
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