Re: Game license is invalid

Lyonene · July

Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

Lyonene · August

Another two weeks and still absolutely no help. Surprise Surprise.

Lyonene · a month ago

A whole month, and STILL no help from this helpless forum and company.

holger1405 · a month ago

@Lyonene

Try this:

Make sure EA app and Steam are closed.
(Not just minimised siting in the try, completely closed!)
Press the Windows key and "R" at the same time.
Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
Delete the "License" folder.
Test

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Individual science fiction stories may seem as trivial as ever to the blinder critics and philosophers of today - but the core of science fiction, its essence has become crucial to our salvation if we are to be saved at all.
Isaac Asimov

Lyonene · a month ago

Thank you so much for trying to help. Unfortunately, it didn't work. I even did the app recovery to clear the cache before trying to see if it worked. I also don't play the game through steam. So I don't know if that makes a difference.

Lyonene · 3 weeks ago

I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.

Lyonene · 3 weeks ago

Now the Grim login event is happening and I will miss it. Again. I missed the last one because of this issue. I can't be the only person experiencing this. I actually paid for the sims 4 when it came out 10 yrs ago. I didn't get it for free. Not to mention all is spent buying all packs. The lack of support for paying customers is insane. But I guess since it's a small percentage of people having problems, EA just doesn't give a damn about us.

15o900 · 2 weeks ago

@Lyonene did you manage to resolve it?

Lyonene · 2 weeks ago

@15o900 No, I haven't.

GawgPorkChop · 2 weeks ago

I can imagine how annoyed you are. You mentioned you didn't link through Steam so that can be ruled out.

If you haven't done so yet, (I mentioned this in a different thread, so this is a quick summary.)

I went to my account page, via the EA app. The web page with all details I mean. Went through every section, refreshed and checked purchase history (all time), and every other section. Took around 15 mins due to 2FA for payment methods and sensitive data.

That's all I can suggest.

I would be furious too. Really hope you can get this sorted.

Re: Game license is invalid

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