Game crashes in single player - Not overclocked

[bobfather81]

EA Helpdesk suggested that I start a topic here for my issue.  Game keeps crashing after the initial cut scenes for the single player campaign.  They can't figure it out at the entry level and are escalating after trying to get me to go to Microsoft for help.  The chat ended before I could save the full transcript of the second time around.  The first chat ended with an internet connection interruption.  I've attached both.  Anyway, this is me doing my part with EA Helpdesk and posting my issue here.  I've already tried the below with nothing fixing the crashing issue.  I have not overclocked my PC or changed any of the default settings.  I saw in another post that someone had overclocked and that was causing the issue so wanted to get that out of the way.

• Graphics Card help article
• Security help article
• Clearing Cache help article
• Repair Game (twice)
• Update Game (nothing needed to be updated)
• Completely uninstall and install again.

[DarthFDG · Accepted solution]

Yeah, suggesting you talk to Microsoft was a bit much. They're effectively saying, "it's something with your PC, not specific to the game, so get that figured out".

Attach that DXDIAG report, to this thread.

Also, make sure XMP is off (for now).

[DarthFDG · Accepted solution]

Yeah, suggesting you talk to Microsoft was a bit much. They're effectively saying, "it's something with your PC, not specific to the game, so get that figured out".

Attach that DXDIAG report, to this thread.

Also, make sure XMP is off (for now).