Help us improve Answers HQ! Take Survey No, Thanks

Featured Store items say "OWNED" but never showed and cant redeem

by clintusmaximus1
Reply

Original Post

Featured Store items say "OWNED" but never showed and cant redeem

★ Novice

I purchased the SHRAPNEL pack and it never showed in my inventory. I made shard purchases on Feb 27th and april first, 4600 and 200. CSR said it never occurred however, my shard balance of what I purchased vs my balance clearly shows something missing. Afterwards, before the store changed, it said OWNED on the pack but never showed, then the store items changed

Message 1 of 6 (167 Views)

Re: Featured Store items say "OWNED" but never showed and cant redeem

Community Manager

@clintusmaximus1 Yo, 

 

Can you shoot me a PM here please so I can take a look?

-EA_Cade
Message 2 of 6 (148 Views)

Re: Featured Store items say "OWNED" but never showed and cant redeem

★★ Guide
Sounds like you got "OWNED"
Message 3 of 6 (143 Views)

Re: Featured Store items say "OWNED" but never showed and cant redeem

★ Novice


I cannot because by the time I figured out what happened the items i bought were gone off the store.

Message 4 of 6 (97 Views)

Re: Featured Store items say "OWNED" but never showed and cant redeem

★ Novice

fool me once.....think ill go play something else. Uninstall

Message 5 of 6 (72 Views)

Re: Featured Store items say "OWNED" but never showed and cant redeem

★★★★★ Novice

Sounds like you bought it for the wrong javelin. You should pay attention to things when buying them.

Message 6 of 6 (66 Views)
Twitter Stream

fifa-18-promo-circle

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

all-ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help