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Re: FIFA 20

by EA_Darko
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Original Post

Accepted Solution

FIFA 20

★★★★ Novice

I received a fifa 20 beta code for ultimate team and kick off, but when I tried to receive the code, my app crashed and the email disappeared. It is my first time receiving an invite and idk what to do now as it hasn’t resurfaced in my inbox 

Message 1 of 10 (262 Views)

Accepted Solution

Re: FIFA 20

Community Manager

Hey @Irishpride2001 if the email disappeared that would mean that you either deleted it or was moved to another folder on your account. 

 

The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further though I cannot stress enough that if you were not selected for the beta then our live support will not be able to grant you a code under any circumstances. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

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Message 5 of 10 (219 Views)

All Replies

Re: FIFA 20

★★★★ Novice
@Irishpride2001 Is it possible that it was sent to me mistakenly?
Message 2 of 10 (258 Views)

Re: FIFA 20

Community Manager

Hey @Irishpride2001 can I ask where it was that you received the email?

 

I assume it was to your personal email account? If so I would suggest that you check your various folders to see if you moved the email by accident.


Darko

Message 3 of 10 (232 Views)

Re: FIFA 20

★★★★ Novice
@EA_Darko Yes it was my personal email account. And as far as I can see it’s as if it was never sent. I had received it at about 6:25 yesterday before it went on me
Message 4 of 10 (222 Views)

Re: FIFA 20

Community Manager

Hey @Irishpride2001 if the email disappeared that would mean that you either deleted it or was moved to another folder on your account. 

 

The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further though I cannot stress enough that if you were not selected for the beta then our live support will not be able to grant you a code under any circumstances. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

 

Message 5 of 10 (220 Views)

Re: FIFA 20

★★★★ Novice
@EA_Darko Ok I will try that thanks for the help
Message 6 of 10 (211 Views)
Highlighted

Re: FIFA 20

Community Manager

Glad to be of help @Irishpride2001.


Darko

Message 7 of 10 (208 Views)

Re: FIFA 20

★★★★ Novice
@EA_Darko I was unable to contact them but I did find the email, but when I downloaded it and go onto it it wont let me play
Message 8 of 10 (188 Views)

Re: FIFA 20

Community Manager

Hey @Irishpride2001 are you still unable to play or has the issue been sorted?


Darko

Message 9 of 10 (140 Views)

Re: FIFA 20

★★★★ Novice
@EA_Darko Hi, thanks for getting back to me. I am still unable to play
Message 10 of 10 (135 Views)

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