Expired credentials

[WhiteLanternAl]

Currently dealing with a HUGE issue. I can't play any EA games online because my PSN is linked to an account that uses an OLD email address that can no longer receive emails, thus I can't simply reset my password. Did live chat and the account recovery/verification process 3 times now, to no avail. The third person advised that I bring the issue here.

[EA_Darko · Accepted solution]

Hey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[QsAssistant1988]

I’ve been having the exact same issue the last few days. I’m trying to play Star Wars Battlefront 2 on my PS4 and it says that I need to updated my credentials and reset my password. I created my account years ago and can’t remember my email or password. I created a new EA account and I’m trying to link it to my PSN but it won’t let me. I have no idea what to do.

[EA_Darko · Accepted solution]

Hey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[WhiteLanternAl]

I said I've done that already. Guess the person was wrong for directing me here

[EA_Darko]

Hey @WhiteLanternAl, we are not able to assist with any account related issues on AHQ. All we can do is direct you to the best point of contact for your issue. 

Darko 

[WhiteLanternAl]

Sure wish the person who directed ne here knew that

[CBozza13]

Did you end up getting any sort of resolution with this?  I am having the same issues and it has been an absolute nightmare.  Been on chat several times, been on the phone to support and all to no avail.  Currently only option is to delete everything and start again which seems very unusual in 2021 with the technology we have today.  It has been easier to get into an old bank account than to get into my EA ID which is a joke

[EA_Darko]

Hey @CBozza13 please do not bump multiple threads for the same issue.

Darko 

[CBozza13]

I don't know what you mean? What is "bump threads"?

I did a search, found this page and commented.

[EA_Darko]

Hey @CBozza13 you commented on a number of threads for the same issue within a short period of time, this is considered bumping threads.

Darko