EA not sending verification emails in 2021

by savuk2000
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EA not sending verification emails in 2021

★★★★ Novice

I have been trying for days now to do the following on an existing, valid, working EA account:

 

- add mobile for additional validation

- add secondary email

- authorise a child account as a parent

 

All of these things require me to acknowledge a verification email that EA seem unable to send. 

I have been online with a support agent for over an hour (very helpful but ultimately unable to fix). They were able to send me validation emails for the support chat and the case details email but still the Verification Email process/server is not issues the one email that I actually need. 

it is clear this has been a longstanding issue so as directed I am logging this a a new instance of the issue instead of adding a comment to an old Instance. 

Please fix this, it really is unacceptable that this issue still exists after all this time. 

Message 1 of 30 (14,190 Views)

Accepted Solution

Re: EA not sending verification emails in 2021

Community Manager

Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

 

You can contact our live support at help.ea.com.  

To  speak with a chat ot phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call.

 

Darko 

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Message 3 of 30 (14,127 Views)

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Re: EA not sending verification emails in 2021

★★★★ Novice

Also meant to say, I have already check my spam and junk folders and I have no email/browser/network issues. 

Message 2 of 30 (14,171 Views)

Re: EA not sending verification emails in 2021

Community Manager

Hey @savuk2000, for issues such as this you will need to speak with one of our livesupport advisers who will be able to advise you further

 

You can contact our live support at help.ea.com.  

To  speak with a chat ot phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or call.

 

Darko 

Darko.png
Message 3 of 30 (14,128 Views)

Re: EA not sending verification emails in 2021

★★★★ Novice

I thought I said I had already done that. I was online with the guy for an hour. He confirmed all the various account details were in order but was otherwise unable to resolve the issue. 
there is clearly a problem with process/servers that handle these verification emails and from what I have read here it has always been an issue (or at least a continuously intermittent one). 
is there any way for EA to “force” these email out to me or to other wise bypass them if they are satisfied I am who I claim to be?

 

Also I am playing on PS4 - don’t think I stated that before. 

Message 4 of 30 (14,103 Views)

Re: EA not sending verification emails in 2021

Community Manager

Hey @savuk2000, we are not able to assist with issues such as this on AHQ.

 

Our live support team will be able to advise you further. 

 

Darko 

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Message 5 of 30 (14,089 Views)

Re: EA not sending verification emails in 2021

★★ Novice

Yeah this is really an issue on their part. I'm experiencing the same thing right now on PC and nothing is helping. 

Message 6 of 30 (13,947 Views)

Re: EA not sending verification emails in 2021

★★ Novice

I am having exactly the same Issue. I have been in contact via live chat with an EA Advisor 2 consectutive night for almost 3 hours in total. Nothing solved yet....I also think this is unacceptable. Please fix this.

Message 7 of 30 (13,736 Views)

Re: EA not sending verification emails in 2021

Community Manager

Hey @peterz76, we are not able to assist with account related issues on AHQ. The best thing to do is to speak with our live support team.

 

Darko

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Message 8 of 30 (13,718 Views)

Re: EA not sending verification emails in 2021

★★ Novice

Hello Darko, in my first comment you could read I already spent 3 hrs with them without success. They advised me to post the issue here if it would not get solved....I don't know what to do next...

Message 9 of 30 (13,703 Views)

Re: EA not sending verification emails in 2021

Community Manager

Hey @peterz76, we are not able to assist with account related issues on AHQ.

 

The best thing to do is to speak with our live support team again to see what they can recommend.

 

Darko 

Darko.png
Message 10 of 30 (13,680 Views)
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