May 2020
Recently my account has been hacked and I had coins stolen from my account. This was a shock to me so I contacted EA help in regards to this, and they advised they can’t provide any compensation when they can see the coins were taken from my account, and can’t provide any reason or any further information.
this then gets worse when I get the email yesterday to advise my account has been flagged for sending coins?? The coins were taken out of my account without my consent, so I’ve lost all coins, and now my account is flagged and the remaining coins were wiped.
when I attempt to contact I get hit with “sorry, no channels available”, however I know they are available as I can request them on my other account.
i have tried fifa 20>Manage my account > banned or suspended account and I get no opportunity to report this account ban as a result of a hack.
please can I get a phone call in regards to this issue
Solved! Go to Solution.
May 2020
You will need to speak to our Terms of Service team @ToysRUs217.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
May 2020
You will need to speak to our Terms of Service team @ToysRUs217.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
May 2020
Hi Darko,
I have tried this and it says no channels are available. It appears my ability to contact you guys has been removed as it allows me to on another account
May 2020
Hey @SBCSIXTEEN if you have a ban on your account then you need to speak with our TOS team.
If you have multiple cases open then I would recommend reopening one of that rather than trying to create a new one.
Darko