EA help can't find my account to assist me

[Pleasedelete11]

I'm trying to get EA to unlink a PSN that isn't mine from my account, but they can't find my account.  The say nothing comes up when I give them my email, ID, or PSN.  Anyone ever experience this?

[EA_Darko · Accepted solution]

Hey @Pleasedelete11 for account-related issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @Pleasedelete11 for account-related issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[Pleasedelete11]

Hey @EA_Darko,

I've tried that and they tell me that they can't find my account through my email or PSN and they can't do anything.  I've asked them to escalate but they just say they can't do anything since I have no account.  I'm literally logged in though even on this forum. 

[EA_Darko]

Hey @Pleasedelete11 we are not able to assist with any account-related issues on AHQ, you will need to speak with our live support team in relation to any account issue.

Darko 

[Kolrising21]

I am having the same issue. Did you ever find a solution?

[EA_Darko]

Did you speak with our live support @Kolrising21?

Darko