EA help can't find my account to assist me

by Pleasedelete11
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EA help can't find my account to assist me

★★ Novice

I'm trying to get EA to unlink a PSN that isn't mine from my account, but they can't find my account.  The say nothing comes up when I give them my email, ID, or PSN.  Anyone ever experience this?

Message 1 of 6 (512 Views)

Accepted Solution

Re: EA help can't find my account to assist me

Community Manager

Hey @Pleasedelete11 for account-related issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

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Message 2 of 6 (506 Views)

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Re: EA help can't find my account to assist me

Community Manager

Hey @Pleasedelete11 for account-related issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 6 (507 Views)

Re: EA help can't find my account to assist me

★★ Novice

Hey @EA_Darko,

 

I've tried that and they tell me that they can't find my account through my email or PSN and they can't do anything.  I've asked them to escalate but they just say they can't do anything since I have no account.  I'm literally logged in though even on this forum. 

Message 3 of 6 (492 Views)

Re: EA help can't find my account to assist me

Community Manager

Hey @Pleasedelete11 we are not able to assist with any account-related issues on AHQ, you will need to speak with our live support team in relation to any account issue.


Darko 

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Message 4 of 6 (489 Views)

Re: EA help can't find my account to assist me

★★★ Newbie

I am having the same issue. Did you ever find a solution?

Message 5 of 6 (289 Views)

Re: EA help can't find my account to assist me

Community Manager

Did you speak with our live support @Kolrising21?


Darko 

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Message 6 of 6 (276 Views)