Re: Why does the EA app display "Games have been removed from your library"?
Hey everyone,
We are aware of a temporary problem starting May 22nd at 8 am UTC, that is currently unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" (please report here) or *"You don't have access" (please report here) error on the EA app more frequently than expected.
Our teams are aware of this issue and are working to fix it as quickly as possible.
*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
For the message "Games have been removed from your library" in the EA app, click here.
For the error "You don't have access" in the EA app, click here.
Just reporting that it's happened to me also. The promotional sims 4 packs from Epic Games are now missing in both the EA app and Epic Games. They were there yesterday and I haven't removed anything or done anything in the epic games app.
@celeste_vdb just amending this to correct myself - they are showing in my EG library afterall, so only removed from the EA App and shows "not owned" when I try to play the game
@BonezWBatzsame. i bought several DLCs for sims 4 on steam in 2021. today i logged in and all of them have been removed. why. just why. was trying clearing cache like 7-8 times and didn't work at all
All the DLC's from the Sims4 that I bought or installed with steam are currently removed for an unlisted reason from EA app, and I can't play without them.
@Matteour i have every single DLC for the sims 4, its the only game i have through EA because its required. what i noticed is the games i purchased through steam, (a majority of them) are the ones missing. i usually have 83 addons, right now its only showing 16, the 16 i bought through the EA app. they really need to figure this out. the firs time in a week i went to play the sims too lol
Update: all of my content has been returned but I will be double checking each game in case any data or DLCs are missing. I didn't do anything but waited. It seems EA is already beginning to fix the problem for some people but it seams progress is slow.
@mythvile Me to. I also hope EA sees this problem and improves on any other existing problems for users or putting resources into improving the launcher so this doesn't happen again.
My game packs of sim4 have been remove from my library so, when will you finish your fix. I bought many game packs, that means I lost a lot of my money. I hope you can fix it asap.
thanks for the update better then what they are posting up, its driving me nuts I can't play my game with all my DLS that I paid for. Stuffing up my nighly routline lol
Is this issue causing other problems? A few hours ago, I was still playing Battlefield V with my Xbox Game Pass, but now EA Play is asking me for a subscription even though my Xbox Pass is still active. I can't play my Battlefield V now.
Well I also logged into my various game apps today and was met by this message in the EA app. Most if not all the things missing are via other apps I think, like most of the Sims 4 dlcs missing for me are from buying them via the Epic Store, or via my Xbox Gamepass sub. Hope you guys can figure this out.
Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Rarely (0% - 9%) What is your current game version number?1.106.148.1030 What expansions, game packs, and stuff packs do you have installed?EP - Growing Together - High School Years - Cottage Living - Snowy Escape - Eco Lifestyle - Discover University - Island Living - Get Famous - Seasons - Cats & Dogs - City Living - Get Together - Get to Work GP - Dream Home Decorator - Jungle Adventure - Parenthood - Vampires - Dine Out - Spa Day SP - Home Chef Hustle - Paranormal - Nifty Knitting - Tiny Living - Moschino - My First Pet - Laundry Day - Toddler - Bowling Night - Backyard - Romantic Garden - Luxury Party (NOW GONE) Kits - Modern Luxe - Book Nook - Pastel Pop - Desert Luxe - Little Campers - Decor to the Max - Blooming Rooms - Fashion Street (NOW GONE) Steps: How can we find the bug ourselves?No clue. My two Sims 4 packs that I received for free through either the EA app or through the Epic Store are now marked as unowned. The packs are Luxury Party Stuff Pack and Fashion Street Kit What happens when the bug occurs?Those two packs are marked as unowned in my main menu pack view. I can also buy them again through the EA app. And since I do own them, I used them in my saves, and now I cannot play with those saves anymore, since I'm missing required packs. It says I need to restart my game to see if I have uninstalled content for those two packs, but I tried and it did nothing. What do you expect to see?That those two packs aren't marked as unowned and wouldn't be able to be bought again. I also expected I could just play my savefiles. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
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Hey everyone,
\n\n
We are aware of a temporary problem starting May 22nd at 8 am UTC, that is currently unintentionally impacting some users, causing them to see the message *\"Games have been removed from your library\" (please report here) or *\"You don't have access\" (please report here) error on the EA app more frequently than expected.
\n\n
Our teams are aware of this issue and are working to fix it as quickly as possible.
\n\n\n\n
*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
\n
\n
For the message \"Games have been removed from your library\" in the EA app, click here.
\n
For the error \"You don't have access\" in the EA app, click here.
\n
","body@stringLength":"2129","rawBody":"
Hey everyone,
\n\n
We are aware of a temporary problem starting May 22nd at 8 am UTC, that is currently unintentionally impacting some users, causing them to see the message *\"Games have been removed from your library\" (please report here) or *\"You don't have access\" (please report here) error on the EA app more frequently than expected.
\n\n
Our teams are aware of this issue and are working to fix it as quickly as possible.
\n\n\n\n
*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:
\n
\n
For the message \"Games have been removed from your library\" in the EA app, click here.
\n
For the error \"You don't have access\" in the EA app, click here.
\n
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Merci pour l'information !! On était tous dans le flou, bon courage pour trouver le bug !!
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Any idea what caused these issues and when it'll be fixed?
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Just reporting that it's happened to me also. The promotional sims 4 packs from Epic Games are now missing in both the EA app and Epic Games. They were there yesterday and I haven't removed anything or done anything in the epic games app.
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clearing cache didnt work
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Adding to the evidence.
I access the EA app predominately via an Xbox gamepass, for PC, subscription.
I have the EA app currently telling that the games, via this subscription, have been removed
But, as the image show, it attribute this to and \"Epic\" games subscription. Not sure what that refernce means.
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All My Sims 4 DLCs I own on steam have been removed from the EA app and so has Dragon age 2 Ultimate Edition
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@BonezWBatzsame. i bought several DLCs for sims 4 on steam in 2021. today i logged in and all of them have been removed. why. just why. was trying clearing cache like 7-8 times and didn't work at all
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All the DLC's from the Sims4 that I bought or installed with steam are currently removed for an unlisted reason from EA app, and I can't play without them.
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Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519103"},"body":"@Matteour i have every single DLC for the sims 4, its the only game i have through EA because its required. what i noticed is the games i purchased through steam, (a majority of them) are the ones missing. i usually have 83 addons, right now its only showing 16, the 16 i bought through the EA app. they really need to figure this out. the firs time in a week i went to play the sims too lol","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"postTime":"2024-05-22T02:57:30.032-07:00","lastPublishTime":"2024-05-22T02:57:30.032-07:00","metrics":{"__typename":"MessageMetrics","views":4421},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519103","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7519112":{"__typename":"ModerationData","id":"moderation_data:7519112","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519112":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:968535"},"id":"message:7519112","revisionNum":1,"uid":7519112,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519103"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519112"},"body":"@xJuJuBean96 i mean we payed money for this. wtf. even if you buy it on steam origin is required and now it's not availiable. i feel horribly robbed","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":2,"postTime":"2024-05-22T03:02:24.708-07:00","lastPublishTime":"2024-05-22T03:02:24.708-07:00","metrics":{"__typename":"MessageMetrics","views":4435},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519112","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:902465":{"__typename":"User","id":"user:902465","uid":902465,"login":"D1amondPlasma","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-22T00:04:06.263-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:902465"},"ModerationData:moderation_data:7519114":{"__typename":"ModerationData","id":"moderation_data:7519114","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519114":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:902465"},"id":"message:7519114","revisionNum":1,"uid":7519114,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519085"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519114"},"body":"
Update: all of my content has been returned but I will be double checking each game in case any data or DLCs are missing. I didn't do anything but waited. It seems EA is already beginning to fix the problem for some people but it seams progress is slow.
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i've got the same problem. some or all of my steam purchased sims 4 packs were removed from my library..
yesterday I could still play without any difficulties
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Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519120"},"body":"@D1amondPlasma oh good, i hope everyone gets their packs back.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"62","kudosSumWeight":5,"postTime":"2024-05-22T03:05:30.184-07:00","lastPublishTime":"2024-05-22T03:05:30.184-07:00","metrics":{"__typename":"MessageMetrics","views":4523},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519120","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:901507":{"__typename":"User","id":"user:901507","uid":901507,"login":"hxnybee_YT","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-22T02:46:07.651-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:901507"},"ModerationData:moderation_data:7519123":{"__typename":"ModerationData","id":"moderation_data:7519123","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519123":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:901507"},"id":"message:7519123","revisionNum":1,"uid":7519123,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519114"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519123"},"body":"@D1amondPlasma That's amazing, hopefully they start giving them back to everyone else soon!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":4,"postTime":"2024-05-22T03:07:02.596-07:00","lastPublishTime":"2024-05-22T03:07:02.596-07:00","metrics":{"__typename":"MessageMetrics","views":4467},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519123","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7519124":{"__typename":"ModerationData","id":"moderation_data:7519124","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519124":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:902465"},"id":"message:7519124","revisionNum":1,"uid":7519124,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519120"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519124"},"body":"@mythvile Me to. I also hope EA sees this problem and improves on any other existing problems for users or putting resources into improving the launcher so this doesn't happen again.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"182","kudosSumWeight":2,"postTime":"2024-05-22T03:07:21.342-07:00","lastPublishTime":"2024-05-22T03:07:21.342-07:00","metrics":{"__typename":"MessageMetrics","views":4461},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519124","repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:878040":{"__typename":"User","id":"user:878040","uid":878040,"login":"IamRyanB","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-22T03:03:03.181-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:878040"},"ModerationData:moderation_data:7519125":{"__typename":"ModerationData","id":"moderation_data:7519125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519125":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:878040"},"id":"message:7519125","revisionNum":1,"uid":7519125,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519046"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519125"},"body":"
I have got Xbox gamepass ultimate and guess what ea says it has expired even before the expire date..... Fix this EA
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My game packs of sim4 have been remove from my library so, when will you finish your fix. I bought many game packs, that means I lost a lot of my money. I hope you can fix it asap.
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thanks for the update better then what they are posting up, its driving me nuts I can't play my game with all my DLS that I paid for. Stuffing up my nighly routline lol
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Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519131"},"body":"@Jonieakl same. i came home after hard working day and just wanted to play sims to relax and then boom half of my game missing","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":3,"postTime":"2024-05-22T03:10:24.253-07:00","lastPublishTime":"2024-05-22T03:10:24.253-07:00","metrics":{"__typename":"MessageMetrics","views":4887},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519131","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7519132":{"__typename":"ModerationData","id":"moderation_data:7519132","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519132":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:924401"},"id":"message:7519132","revisionNum":1,"uid":7519132,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519124"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519132"},"body":"@D1amondPlasma i literally cried because i thought this was only happening to me but its a worldwide problem, so it actually can be fixed :D","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"140","kudosSumWeight":6,"postTime":"2024-05-22T03:10:43.350-07:00","lastPublishTime":"2024-05-22T03:10:43.350-07:00","metrics":{"__typename":"MessageMetrics","views":4875},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7518256/message:7519132","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:876220":{"__typename":"User","id":"user:876220","uid":876220,"login":"Balrog0123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-22T03:10:07.073-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:876220"},"ModerationData:moderation_data:7519138":{"__typename":"ModerationData","id":"moderation_data:7519138","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7519138":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:876220"},"id":"message:7519138","revisionNum":1,"uid":7519138,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7519046"},"conversation":{"__ref":"Conversation:conversation:7518256"},"subject":"Re: Why does the EA app display \"Games have been removed from your library\"?","moderationData":{"__ref":"ModerationData:moderation_data:7519138"},"body":"
Is this issue causing other problems? A few hours ago, I was still playing Battlefield V with my Xbox Game Pass, but now EA Play is asking me for a subscription even though my Xbox Pass is still active. I can't play my Battlefield V now.
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Well I also logged into my various game apps today and was met by this message in the EA app. Most if not all the things missing are via other apps I think, like most of the Sims 4 dlcs missing for me are from buying them via the Epic Store, or via my Xbox Gamepass sub. Hope you guys can figure this out.
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Product: The Sims 4 Platform:PC Which language are you playing the game in?English How often does the bug occur?Rarely (0% - 9%) What is your current game version number?1.106.148.1030 What expansions, game packs, and stuff packs do you have installed?EP - Growing Together - High School Years - Cottage Living - Snowy Escape - Eco Lifestyle - Discover University - Island Living - Get Famous - Seasons - Cats & Dogs - City Living - Get Together - Get to Work GP - Dream Home Decorator - Jungle Adventure - Parenthood - Vampires - Dine Out - Spa Day SP - Home Chef Hustle - Paranormal - Nifty Knitting - Tiny Living - Moschino - My First Pet - Laundry Day - Toddler - Bowling Night - Backyard - Romantic Garden - Luxury Party (NOW GONE) Kits - Modern Luxe - Book Nook - Pastel Pop - Desert Luxe - Little Campers - Decor to the Max - Blooming Rooms - Fashion Street (NOW GONE) Steps: How can we find the bug ourselves?No clue. My two Sims 4 packs that I received for free through either the EA app or through the Epic Store are now marked as unowned. The packs are Luxury Party Stuff Pack and Fashion Street Kit What happens when the bug occurs?Those two packs are marked as unowned in my main menu pack view. I can also buy them again through the EA app. And since I do own them, I used them in my saves, and now I cannot play with those saves anymore, since I'm missing required packs. It says I need to restart my game to see if I have uninstalled content for those two packs, but I tried and it did nothing. What do you expect to see?That those two packs aren't marked as unowned and wouldn't be able to be bought again. I also expected I could just play my savefiles. Have you installed any customization with the game, e.g. Custom Content or Mods?Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system?Neutral/Not Sure
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Could this also be why it's telling me my game pass sub has ended and won't let me play?
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