December 2017
Your support is blocking me from reaching them and resolving my issues, its funny that you guys banned an account that you lost a arbitration on with my credit card company then dont bother to tell me or notify me that it happens and allow me to add prepaid funds to the account but block purchasing options to where i have to go to the support website to learn I have been Banned, Then proceed to block my account that i have to make in order to reach out to you guys to try and resolve the issue and the idiots on the support cant even understand english enough to help me. and you wonder why people get pissed off and why your not selling games when even the people who want to buy your games get treated like S%^t. So please where is someone that works for EA that has some authority to actually fix problems and dont tell me to email them because I have and they dont do anything
December 2017 - last edited December 2017
Hello, your posting account isn't blocked in any way that I can see, and I can even see some older successfully created cases.
If you're trying to contact support but it's not working, you may want to try using a different browser or device, sometimes addons/blockers can interfere.
It's unclear if you're trying for it, but if you want to appeal the ban on your other account you can reach out to lets_talk@ea.com
December 2017
December 2017
Chargebacks can lead to action taken against your account, we strongly advise resolving any refund requests with support. However I can't comment on individual cases.
However adding that Wallet credit when it's unusable doesn't sound right, and contacting support is the way to go. As your posting account is unrelated to any of this I can't comment or investigate in any way.
Checking on your posting region you appear to be in the US so regional contact channels won't be open right now. For such an issue a live contact would be the best option, so you'll want to have a live contact.
If you want to wait, you can register for a callback if you contact support from 9AM to 9PM CET Alternatively you can use +44 203 014 1818 asan international contact number between 9AM and 9PM GMT.