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EA Banned my account for no reason

by kmosig1997
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EA Banned my account for no reason

★★ Newbie

EA banned my account for no reason. From what i read it appears that an individual hacked my account and attempted to make purchases thus banning my account. My account is re-secured but it is still banned. I made around 7 cases with the EA help center and every response from them was that they they leaving it banned. Now i cant play any EA games unless i make a new xbox account. Any recommendations or advice? I have done nothing wrong i just wish i can play xbox again.

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Re: EA Banned my account for no reason

Community Manager

@kmosig1997 

 

You can appeal a ban on your account by contacting Terms of Service here.

 

Increase account security by adding Login Verification to your account.

 

Here is how to do that: https://help.ea.com/en-us/help/account/origin-login-verification-information/



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Re: EA Banned my account for no reason

Champion

Hey there!

 

Unfortunately this means the of the road for your banned account.
Each ban gets just one appeal chance, making more ticked will just lead to cases being instantly closed.

 

You can find more information about keeping your account secure below.
EA Help - Account security

 

Zeelmaekers

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Message 2 of 7 (248 Views)
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Re: EA Banned my account for no reason

★ Guide
my account got hacked excuse has been used for years lol. They won't unban.
Message 3 of 7 (240 Views)
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Re: EA Banned my account for no reason

★ Apprentice

Sounds like you will have to take this up with your hacker as EA did nothing wrong.

Message 4 of 7 (236 Views)
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Re: EA Banned my account for no reason

Community Manager

@kmosig1997 

 

You can appeal a ban on your account by contacting Terms of Service here.

 

Increase account security by adding Login Verification to your account.

 

Here is how to do that: https://help.ea.com/en-us/help/account/origin-login-verification-information/



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Message 5 of 7 (216 Views)
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Re: EA Banned my account for no reason

Champion

@kmosig1997Did you spend a lot of money on your account? I hope you didn't lose too much because you cheated. Party hat



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Message 6 of 7 (206 Views)
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Re: EA Banned my account for no reason

★ Apprentice

Well, that's usually happens when you trying to cheat in a game, and downloading cheats from unknown sources. I bet you got what you were looking for.

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