EA Account is not valid

[undeadgamer320]

Hey guys, I've been trying to sign up for the Mass Effect: Andromeda beta but whenever it asks "If you have played Mass Effect 3 multiplayer, which Origin ID, Xbox Live gamertag or PlayStation Network account did you use to play it?" it won't let me proceed.

The issue is that I have indeed played ME3 multiplayer but whenever I choose the account I used it comes up with the message "EA Account is not valid." I even logged on to the account on Origin so it most definitely IS valid, so I don't know what it's doing.

Any help would be appreciated,

Thanks.

[EA_Barry · Accepted solution]

@undeadgamer320

It is possible there is a slight account issue at play or you may not be using the correct persona to sign in.

Please make contact with an EA Game Advisor to confirm the account details you are using are correct and there are no other issues.

Click the following link to get started: https://help.ea.com/en/contact-us/#

[EA_Barry · Accepted solution]

@undeadgamer320

It is possible there is a slight account issue at play or you may not be using the correct persona to sign in.

Please make contact with an EA Game Advisor to confirm the account details you are using are correct and there are no other issues.

Click the following link to get started: https://help.ea.com/en/contact-us/#

[BigVinnyisaround]

Same thing on PS4 trying to play mutiplayer on battlefield 5 so far no luck don't get it...

[jmsdol]

I'm having the same problem for battlefield 5 for Xbox one. The game has been working fine for years then all of a sudden today i got the "This account is invalid" notification so now i can't play the game.

[holger1405]

@jmsdol 

You need to check with EA support.

There might be a account problem or you got banned.