Download Button missing

[grimtox]

Hi,

the download button for purchased Games (In my case Battlefield1 and Sims4) is missing. I can't download these two games at all. Other games like Anthem and Fifa21 display the download button.

The issue started when I got EAPlay via Steam, after this ended, I was not able to install these games anymore, although I bought them via Origin.

I found some tickets about this already, but nothing helpful so far.

Can someone help?

Kind regards

[EA_Darko · Accepted solution]

Hey @grimtox, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

[EA_Darko · Accepted solution]

Hey @grimtox, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko