Day 7 of Trying to retrieve Twitch Prime loot

[Paneross]

So I finally got access to my account which my Xbox GT is tied to. Now I'm attempting to update my personal account information and in order to do so I need to confirm a verification code that's suppose to be sent to my email. The only issue is no verification is being sent and the ONLY answer I've been getting is "Try again later" here's the email transcripts:

"Thank you for contacting us back.

After reviewing your case I do gather the verification code is still not dispensed into your email address for changing the password for the game.

I do once again apologize for the issue which has troubled you quite some time.But I still request you to wait for a few more hours and try again to reset the password.

Your patience will be very much appreciated in this regard.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find  answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at  http://answers.ea.com 

Thank you once again for contacting EA help"

and this is all I'm ultimately trying to do, here's the exact email I sent back

"Ayan,

I just tried again 16 hours later, and I have still been unable to get a verification code.

Maybe you can just help me on your end. Please let me explain what I am trying to get done.

My Gamertag and EA Origins account ( both XXXX) is currently tied to the [edit: email address removed] email address.

However my Amazon Prime and Twitch Prime accounts are both linked to this [edit: email address removed] email address.

Since my Gamertag is not currently tied to the [edit: email address removed] I am unable to redeem in-game rewards on my Xbox. Specifically the Apex Legends Pathfinder skin + 5 Apex Packs, and who knows whatever in the future.

thanks"

I blanked out my personal information, I have been unable to get this issue complete. I've spoke to several advisors and emailed them to. There's not much more I can do.

@EA_David @EA_OriginSupport 

Can anyone actually help me please? This is ruining my Apex experience.

[Paneross]

I just got another reply, which is not what I'm asking for. Yet I still followed the directions and did not receive anything.

"Thank you for contacting us back.

After reviewing your case I do gather that you are still unable to reset the password.I apologize for the inconvenience caused to you.

So, I will redirect you to this following link as the reset password link which we has you provided isn't working:
https://signin.ea.com/p/web/resetPassword?execution=e1949233926s1

Hope this helps, if issue still persists please do revert us.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find  answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at  http://answers.ea.com 
'
Thank you once again for contacting EA help.

Ayan"

And here is my reply

"I just followed the link and requested a password reset. Nothing was received or sent to my email regarding this.

Thanks"

[Paneross]

Now they are trying to say its my Spam folder and settings. I screengrab my inbox and settings to show them nothing is being blocked or filtered.

@EA_Blueberry @EA_Darko 

Can you guys please help me or direct someone to help me.

[Paneross]

I am not trying to change my password, I've done this twice already. See below for my latest email to them

Ayan,

Unfortunately this did not work. I am not trying to change my password. I am trying to retrieve the verification code to update my personal information.

I was able to change my password. However when I got back into my account and went to update my info it tells me it will emailing a verification code (see attached), I am NOT receiving a verification code.

To Recap:

I do not need to change my password.

I need to enter a verification code

I am not receiving this code

see the attached screenshots.

Thanks,

[Paneross]

Does ANYONE here understand what I am trying to do? Can ANYONE please help?