Sure, that too is an understandable reaction ThandalNLyman. However, again, due to his obvious poor English, he may very well have reason for feeling "robbed" as he said. For all anyone knows at this point he's actually posted his anger in the wrong forum. Game companies and publishers like EA must surely by now realize how utterly frustrating it can be for us gamers sometimes when things aren't working or functionality on something they've made isn't as user friendly as the company thinks it is. If there's a hidden "no refund policy" added to the mix, well, that's a recipe for post like his.
I never like it when I see topic titles like "ripoff", "scam", or the like. But as a long-time business owner myself I also don't like seeing reps from gaming companies (or any company for that matter) dismissing someone's post because they "said it wrong". It's better to ask oneself what is the underlying message being conveyed? Because it's always more powerful of a response to set aside the insult and actually solve someones problem. I'm not saying every ultra snide or outright libelous post should be excused. Some really do cross the line, and game reps and execs are people too, I'm sure they have limits when it seems like they're being bombarded with hate. The solution is to always be professional. What's the problem. Solve it. And guess what? That person who posted the hate-complaint very often comes back in and apologizes, and is thankful for the help.
And again, in this case... language barrier. Don't dismiss, solve. It's just my recommendation here for what it's worth. People can disagree and argue with it if they want, but I think it's the better more productive way of handling these types of posts. For the record I do have many years of owning and running online forums of one type or another, as well as moderating several for other companies.Thus I know full well the thick skin one has to develop in order to effectively run a feedback driven operation such as this. Some days just aren't as easy as others. Cheers. (no mic drop)
