Critical Account Problem 63117654 [ Edited ]

[Rimovals]

Hi,

I have 2 connected accounts on the account rimovals.s........

Kjedna account it is not mine.

Now I can't play games online because it tells me Error: you are currently login Need for Speed.

When I log in to the another account: offchaos it automatically connects me to  rimovals.s........

On the site you write that you can have only ONE account connected to the PSN. Why i have connected 2?

I am writing to you 3days everywhere possible and no proper answer.

I've already written that no online chat works for me!  And you keep turning me to online chat.

Rimovals this is my ACCOUNT

OFFCHAOS brother ACCOUNT

We cannot play online games that are connected to your services.

Example:

Error: you are currently login Need for Speed.

[EA_Darko · Accepted solution]

Hey @Rimovals our call back system and live support team support more than just the US and Canada. I don't know if we have Czech support but you can contact our English helpline if comfortable doing so.

Darko

[EA_Darko]

Hey @Rimovals to unlink an account you will need to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

[Rimovals]

only call and email 

[EA_Darko]

Hey @Rimovals the best thing to do is to create a case when our phone support is open and request a callback.

Darko

[Rimovals]

I use email, facebook, forum. And still nothing 

You dont have permission for solve this problem? Contact your team. 

[EA_Darko]

Hey @Rimovals we are not able to assist with account issues on AHQ. I would recommend setting up a callback with our support.

Darko

[Rimovals]

Im from Czech Republic , you only support Canada and United States

[EA_Darko · Accepted solution]

Hey @Rimovals our call back system and live support team support more than just the US and Canada. I don't know if we have Czech support but you can contact our English helpline if comfortable doing so.

Darko

[Rimovals]

@EA_Darko
I have been solving this problem for almost 4 days.
I can't play online when my brother plays same game online,because someone from your team destroyed my accounts.
I've already bought a lot of games from EA.
Pass this message on to those who can solve this problem.
Or I will contact Sony support.

[EA_Darko]

Hey @Rimovals as I advised above, we are unable to assist with account-based issues on AHQ.

You will need to speak with our team using the steps I posted above.

Darko