Client banned?

[CosmicRayys]

I have not played apex in like 2-3 months mostly been grinding mw2. So I decided to play a single trio game load in get one kill die and then back out, I go to requeue and all off a sudden I'm client banned. Like what? What do I need to do

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @CosmicRayys 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[Asmodeus566]

@CosmicRayys 

Read this from another post of mine:

How to keep your account and hardware safe 101:

1. Use strong passwords for you game account.

2. Use strong passwords for the associated E-mail account.

3. Do not share either of these passwords with others.

4. Enable two factor identification for both the game and associated E-mail accounts.

5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.

6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way. 

A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.

B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account. 

C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller so please be careful. 

7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.

8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.

9.Play fair, boosting and teaming are cheating.

10.Play fair using cheating software or hardware is not fair and is really only cheating yourself.

11.Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

These are just my own personal thoughts and opinion on this subject and I hope that everyone can learn something from this so that we as individuals, family, friends and Apex/EA gamers can keep on enjoying our gaming experience.

Wishing you GG’s in whatever game you play and also IRL.  

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @CosmicRayys 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko