Case waiting times

[jmedbz2011]

Hi my case has been in a que to get approved of my missing players but I've been waiting since the 1st january 2021 when it was escalated. I check it everyday and most days it's been updated. But it has not updated in 6 days. The last advisor told me not to resume my case as it would pull my case out of this que im supposedly in. So it's been 7 weeks and I've not heard anything from ea. If anyone has any further info please let me know. 

[EA_Darko]

Hey @jmedbz2011 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. I would recommend creating a new case with which to speak with our support. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko

[jmedbz2011]

Thanks for the advice but they said I have to wait even tho it's been 6 weeks 

[ktomii27]

Oh my god. Same here, I have a case for missing players, I was hacked and opened a case on 24 January. I am still waiting for them to email me. But as I read your post, I think I wont get an answer soon. I think we have to move on, even if its crazy to wait so much time.