December 2020 - last edited December 2020
While I was getting my problem solved I got disconnected from live chat and now I cant select live chat as an option while attempting to resume the old case nor when I tried to create new no matter which problem/category I choose. Tried clearing cache and switching browsers
Solved! Go to Solution.
December 2020
Hey @fallannis your contact options will be determined by which are best for your issue.
If you are seeing email or phone then I would recommend selecting one of them so as to speak with our live support team.
Darko
December 2020
Hey @fallannis when attempting to create or reopen a case are you being provided with an alternative contact avenue?
Darko
December 2020 - last edited December 2020
@EA_Darko Yes I see all the options except for the live chat one
December 2020
Hey @fallannis your contact options will be determined by which are best for your issue.
If you are seeing email or phone then I would recommend selecting one of them so as to speak with our live support team.
Darko
December 2020 - last edited December 2020
@EA_Darko So disabling live chat for me after i was using for hour to get my problem solved is the best contact option? Got it... So lets try the call oh wait i cant cause u ended the support back in 2017 for my country and lets be fair if i spent hour on live chat the email will be never solved. Also whoever keeps deleting the replies just stop... I wont stop writing until someone actually bans me from here or lets me use live chat again
December 2020 - last edited December 2020
@EA_Darko Just made new origin account and if i try to create the same ticket on that account guess what Live chat is an option so im 100% sure now that your support team locked me out of it just cause they cant be bothered to solve it
December 2020
Hey @fallannis our team does not disable chat for anyone, due to a variety of reasons our system will pick the best support avenue for your issue.
Darko
February 2021
February 2021