Re: Can't install origin error 16-1
by EA_DarkoOriginal Post
Can't install origin error 16-1
I have been at this since yesterday evening, and I have tried literally everything to get this to work. No matter what I do when I try to install origin there is an error. I have ran a clean boot, I have deleted my origin cache, I have done everything. I have all the Sims4 games on origin. I was able to play yesterday just fine! I uninstalled origin because I was having another issue. I do not know what to do. I have contacted EA help 3 times now, and they not have been able to fix it. I am about to give up 
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Accepted Solution
Re: Can't install origin error 16-1
That error points to something on your system blocking Origin @sophia1099, can you create a new admin account on Windows and then try to install Origin there to see if you see the same issue?
Darko
All Replies
Hey @sophia1099 in situations such as this the first thing to try is the following:
- Close Origin
- Clean boot your system: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- Disable your anti-virus and firewall
- Run Origin as Administrator.
Let me know how you get on.
Darko
Re: Can't install origin error 16-1
That error points to something on your system blocking Origin @sophia1099, can you create a new admin account on Windows and then try to install Origin there to see if you see the same issue?
Darko
Hey @sophia1099 can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
The more info we have the better we can help.
Darko
