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Can't contact EA Support

by IIIBaido
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Can't contact EA Support

★ Novice

For some reason i cant create any more Support Cases on help.ea.com. 

My account was stolen, then i got Ban in Apex legends. i contacted EA support for help. they deactivated my account, then i contacted support again and they reactivated account and sayed that they removed ban in apex legends. i thanked them and opened apex. i still have ban in apex and cant crate anymore ea support case to contact them. there is only call option. i live in Georgia (respublic not state). cant call in us like that. i still need help to remove apex legends ban that i get for no reason. support sayed it is removed but it isnt. really need someones help.


Message 1 of 15 (1,527 Views)

Accepted Solution
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Re: Can't contact EA Support

Community Manager

Hi @IIIBaido,

 

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues Standard smile

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Message 2 of 15 (1,494 Views)

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Re: Can't contact EA Support

Community Manager

Hi @IIIBaido,

 

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues Standard smile

Message 2 of 15 (1,495 Views)
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Re: Can't contact EA Support

★ Novice

You are The hero. Thank you. Finaly i can anyjoy playing apex. 

Message 3 of 15 (1,487 Views)
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Re: Can't contact EA Support

Community Manager

Not a bother, have you seen the limited-time event?

 

https://www.ea.com/games/apex-legends/news/legendary-hunt-season-2-battle-pass

Message 4 of 15 (1,277 Views)
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Re: Can't contact EA Support

★★ Newbie

Hello I need help with recovering my ea account I dont gave access to the email that its linked to and dont know how to get recover it

Message 5 of 15 (1,140 Views)
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Re: Can't contact EA Support

Community Manager

Hello @Kng2309,

 

You'll have to get in contact with an EA Help Advisor to get this sorted for you Standard smile

 

You can contact them by creating a case using this web-form:

 

https://help.ea.com/contact-us/

Message 6 of 15 (1,112 Views)
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Re: Can't contact EA Support

★★ Newbie
Hi I can’t make any more cases so I can’t contact EA please help me I think I’ve made to many and I really need to contact EA because I’m not getting my verification codes please help me
Message 7 of 15 (1,043 Views)
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Re: Can't contact EA Support

Community Manager
@redrainfc10 What message do you get to see when trying to create a case?
Message 8 of 15 (892 Views)
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Re: Can't contact EA Support

★ Novice
@EA_Jason I got wrong banned, need to "contact us" as instructed, but I cant see any form to fill in that almost empty page of "contact us“. Have already done days and times retry. Still cant see anything on it. Can you help with pls.
Message 9 of 15 (657 Views)
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Re: Can't contact EA Support

Community Manager
@Giz1_Liz1 This is the correct page about how to contact us about sanctions on the account:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Message 10 of 15 (495 Views)
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