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Can't contact EA Support

by IIIBaido
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Original Post

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Re: Can't contact EA Support

★ Novice
@EA_Jason Thx, already emailed, was network problem couldn't see the page, only waiting for reply now.
Message 11 of 15 (110 Views)
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Re: Can't contact EA Support

★★★ Novice

Suppose you Can't get your ToS team to Tell me why they wont un banned a account of mine that was hacked.

 

I can even prove i wasnt even at the computer i play Apex on when it happened

 

Hell my Buddy even Thought it was weird i was home then.

 

 

Message 12 of 15 (73 Views)
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Re: Can't contact EA Support

Community Manager
@Bimbkin420 No I won't be able to do that.

I'd suggest providing our ToS team with all information that you might have and that you contact our support team via help.ea.com to get help with your hacked account.
Message 13 of 15 (58 Views)
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Re: Can't contact EA Support

★★★ Novice

I have and I have gotten the same cookie cutter answer there auto reply gives me I feel they never even looked I to the situation and just banned my account because that's what they were doing to everyone didn't even both just banned

Message 14 of 15 (43 Views)
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Re: Can't contact EA Support

Community Manager
@Bimbkin420 All disputes are investigated and unfortunately it's not possible for them to give you a more detailed/personalised answer Frown

The only advice that I can give you is to provide as much information as you possible can to our ToS team.

Dit you manage to get your account back and set up additional security?
Message 15 of 15 (29 Views)
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