Re: Can't access account or recovery email

by EA_Darko
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Original Post

Accepted Solution

Can't access account or recovery email

★★★ Newbie

Got the invalid account error in March and have been going back and forth with EA and google as I can't access and email address I used for origin nearly 10 years ago.

I'm so gutted - seriously thought it would be sorted by now is there no way to escalate this other than the terrible account recovery process? Pretty sure I get 6/7 details correct but they won't say. Same old "oh try again next time" cause I'm obviously so close. 

I'm also not sure why origin even has a login with xbox live .. as I've changed the email on there. Surely EA can implement 0Auth without needing to hardcode the gamertag onto the origin account or vice versa? 

Can anyone at EA comment ? I'm in New Zealand and it is impossible to call anyone. 

Message 1 of 5 (381 Views)

Accepted Solution

Re: Can't access account or recovery email

Community Manager

Hey @OGshmoKING for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png

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Message 2 of 5 (333 Views)

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Re: Can't access account or recovery email

Community Manager

Hey @OGshmoKING for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 5 (334 Views)

Re: Can't access account or recovery email

★★★ Newbie

Thanks @EA_Darko !! 

Lol I actually found the phone number for NZ and sorted it today finally. Yay. 


The web form is a bit of a pain.

Message 3 of 5 (328 Views)

Re: Can't access account or recovery email

Community Manager

Great to hear that you got it sorted @shmoking.

 

Darko 

Darko.png
Message 4 of 5 (319 Views)

Re: Can't access account or recovery email

★★★ Novice
@shmoking Are you from NZ or are the NZ reps better at sorting it than the UK reps?
Message 5 of 5 (203 Views)