Can I please get help with Tropico 5 on Windows PC [ Edited ]

[NKIqbal]

So my original inquiry was locked and I can't reply to EA support on that. I tried contacting kalypso media, but they replied back and said that I have to contact Origin for help, since that is where I bought the game.I obviously want to play this game, so can you please help. Is there anything I can do on my PC that might be able to fix this game? All of my other PC games work fine and it's just Tropico 5 that isn't working. Here are my PC specs:

Processor Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB
Device ID CCC8864B-4229-4D7E-AEE2-6EA030BD8A99
Product ID 00325-91108-22124-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 20H2
Installed on ‎15/‎03/‎2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

My PC has a NVIDIA GeForce GTX 1660 Super

[NKIqbal · Accepted solution]

I found a way of making Tropico 5 actually open by doing this:

https://www.youtube.com/watch?v=aPX3f90Iqu0

Now the new problem I was having was that the game automatically stopped after the intro. So I did my own research and found this solution for now:

- Move the "XAudio2_7.DLL" file to the desktop (located in C:\Windows\SYSWOW64), play game, move DLL back when done.

It's definitely not a permanent fix, since now there is no audio being played on my PC whilst I play the game, but at least I can play the game.

[iluminatethesky]

Hey @NKIqbal,

Thank you for the information you've provided.

Can I ask what particular issue you're experiencing with Tropico so we can better assist you?

Thanks

- iluminate 

[NKIqbal]

Every time I try to open Tropico 5 I get an error message saying, "There is a problem with your game's setup. Please reinstall your game." I hit ok and that's it. The game never opens.

[iluminatethesky]

@NKIqbal,

If you're using Origin, can you try clearing Cache?

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Also, have you tried uninstalling / reinstalling, either on the same Hard Drive / SSD or a different one?

Thanks

- iluminate

[EA_Darko]

Hey @NKIqbal if a thread is locked and you would like to continue posting about the same issue or feel the lock was unfair then please reach out to the CM who locked your thread rather than creating a new thread for the same issue.

The help we can offer with nonEA games is limited, to start with can you grab me a DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[NKIqbal]

@iluminatethesky I cleared the Cache and I'm still having the same problem. I have reinstalled this game 5 times now and nothing changes.

[NKIqbal]

Here is the DxDiag. Let me know if you need any more information.

[EA_Darko]

Hey @NKIqbal seeing a number of errors theres so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Let us know how you get on.

Darko

[NKIqbal]

I went ahead and ran System File Checker tool and it repaired all the missing and corrupted files. However, Tropico 5 is still not working. What should I do?

[EA_Darko]

Hey @NKIqbal I'd recommend trying the game on a different Windows admin account to see if you have the same issue.

Darko