Bug Makes it Impossible to Redeem Code/Activate product

[inkus3000]

Its not possible to activate my product as caps lock upper case J doesn't work in Origin. This is not an issue with my keyboard or pc (as you can clearly see here). Can someone please address this ASAP

[EA_Darko · Accepted solution]

Hey @inkus3000 all product codes entered into Origin will be capitalised whether you have Caps Lock on or not. When you type in a product code is it showing as lower case, if so can you grab me an image of this?

As for the connection error, can you take a couple of minutes to try the steps in this help article:  https://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

Darko

[inkus3000]

In addition, errors cannot be reported to origin attempted reports are prevented with ''error check your online connection''. There is absolutely no problem with my connection however and my account Is online.

[EA_Darko · Accepted solution]

Hey @inkus3000 all product codes entered into Origin will be capitalised whether you have Caps Lock on or not. When you type in a product code is it showing as lower case, if so can you grab me an image of this?

As for the connection error, can you take a couple of minutes to try the steps in this help article:  https://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

Darko