Bought the cupid's crush pack but i never receive

by ELLEpaws
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Bought the cupid's crush pack but i never receive

★★★★★ Apprentice

Hi, i bought the cupid's crush pack but i haven't got it. i already did the work around to clear cache and retsart my phone but i havent got it. it's almost 24hrs and still nothing.

Message 1 of 7 (267 Views)

Accepted Solution

Re: Bought the cupid's crush pack but i never receive

Community Manager

Hey @ELLEpaws for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

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Message 2 of 7 (259 Views)

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Re: Bought the cupid's crush pack but i never receive

Community Manager

Hey @ELLEpaws for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 2 of 7 (260 Views)

Re: Bought the cupid's crush pack but i never receive

★★★★★ Apprentice

Hello. I contact them on messager but not responding. I contact via EA chat but it keeps on disconnecting in the middle of the discussion. Now i bought again and i didnt get my content. any root cause for this? This is not the first time. i keep on getting the same issue whenever i buy. it s so hussle for me to undergo this steps repeatedly before getting the things i paid for. i thought not to spend any real money nextime because im getting this issue as always. how do ea improve this?

Message 3 of 7 (231 Views)

Re: Bought the cupid's crush pack but i never receive

Community Manager

Hey @ELLEpaws for issues such as this you will need to speak with our live support team. 

 

Can you try one of the other contact options to see if they work for you?


Darko

Darko.png
Message 4 of 7 (223 Views)

Re: Bought the cupid's crush pack but i never receive

★★★★★ Apprentice

Hi. Darkoi have been contacting EA through messenger and twitter, as well as here via chat but there is no responding. why is it so hard. my issue been 24hrs now. 

Message 5 of 7 (194 Views)

Re: Bought the cupid's crush pack but i never receive

Community Manager

Hey @ELLEpaws if you have created a case with our team then the best thing to do is to give them time to respond.


Darko 

Darko.png
Message 6 of 7 (190 Views)

Re: Bought the cupid's crush pack but i never receive

Community Manager

Hey @ELLEpaws if you have created a case with our team then the best thing to do is to give them time to respond.


Darko 

Darko.png
Message 7 of 7 (190 Views)