Bought 1000 Apex Coin through MyCard but didn't get them in the game

by TJ400000
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Original Post

Bought 1000 Apex Coin through MyCard but didn't get them in the game

★★★ Guide

Anyone know whom to contact in a matter like this ?

 

Thank you

Message 1 of 5 (338 Views)

Re: Bought 1000 Apex Coin through MyCard but didn't get them in the game

EA DICE Team
Hey, @TJ400000 for missing Apex Coins please get in contact with EA support, it's not something we can help with on AHQ.
 
How to get in contact with EA support:
 
/Atic
Message 2 of 5 (314 Views)

Re: Bought 1000 Apex Coin through MyCard but didn't get them in the game

★★★ Guide

Hi Atic,

 

Thanks !

 

I have already write a request to EA Support but unfortunately no response was received.

 

Just wondering if any one had ever received any kind of response by EA before.

 

If no, then I will just stop expecting.

 

Actually, my case is I bought the Apex Coin with a different Origin account ( I didn't aware I have 2 Origin accounts ! )

Message 3 of 5 (299 Views)

Re: Bought 1000 Apex Coin through MyCard but didn't get them in the game

It can take a while before you will have a reply.

But i can say for sure they won't leave you without a answer / reply

 

It will be sorted out soon Wink

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Message 4 of 5 (291 Views)

Re: Bought 1000 Apex Coin through MyCard but didn't get them in the game

EA DICE Team

Hey @TJ400000, the English support Chat option is 24/7 or should be and we do have a dedicated support team and not a small one. Standard smile 

 

/Atic

Message 5 of 5 (268 Views)