Black screen after exit game [ Edited ]

[BoghosSoudjian]

Black screen after exit game Whats the problem, the problem is new 

[EA_Darko · Accepted solution]

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko 

[EA_Darko]

Hey @BoghosSoudjian are you seeing this with all games or just certain ones?

Do you see an error message of any kind, do you need to force close the game?

The more info we have the better we can help.

Darko

[BoghosSoudjian]

@EA_Darko i don't if know if all games but it happen 2 times only.
No message. yes shut down my computer

[BoghosSoudjian]

@EA_Darko sorry for the late message i just see it

[EA_Darko · Accepted solution]

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko 

[BoghosSoudjian]

@EA_Darko shut down computer by power button from the box

[BoghosSoudjian]

@EA_Darko i will try dxdiag

[BoghosSoudjian]

@EA_Darko How to download ?

[BoghosSoudjian]

@BoghosSoudjian sorry. i just know its on pc's

[BoghosSoudjian]

@EA_Darko I'm have problem how to sent the report, report is ready