Re: Black screen after exit game

by EA_Darko
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Black screen after exit game

[ Edited ]
★ Apprentice

Black screen after exit game Whats the problem, the problem is new 

Message 1 of 19 (689 Views)

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Re: Black screen after exit game

Community Manager

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

 

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko 

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Message 5 of 19 (552 Views)

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Re: Black screen after exit game

Community Manager

Hey @BoghosSoudjian are you seeing this with all games or just certain ones?

 

Do you see an error message of any kind, do you need to force close the game?


The more info we have the better we can help.

 

Darko

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Message 2 of 19 (632 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko i don't if know if all games but it happen 2 times only.
No message. yes shut down my computer
Message 3 of 19 (599 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko sorry for the late message i just see it
Message 4 of 19 (595 Views)
Highlighted

Re: Black screen after exit game

Community Manager

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

 

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko 

Darko.png
Message 5 of 19 (553 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko shut down computer by power button from the box
Message 6 of 19 (533 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko i will try dxdiag
Message 7 of 19 (528 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko How to download ?
Message 8 of 19 (521 Views)

Re: Black screen after exit game

★ Apprentice
@BoghosSoudjian sorry. i just know its on pc's
Message 9 of 19 (508 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko I'm have problem how to sent the report, report is ready
Message 10 of 19 (488 Views)
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