Black screen after exit game

by BoghosSoudjian
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Black screen after exit game

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★ Apprentice

Black screen after exit game Whats the problem, the problem is new 

Message 1 of 19 (687 Views)

Accepted Solution

Re: Black screen after exit game

Community Manager

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

 

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko 

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Message 5 of 19 (550 Views)

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Re: Black screen after exit game

Community Manager

Hey @BoghosSoudjian are you seeing this with all games or just certain ones?

 

Do you see an error message of any kind, do you need to force close the game?


The more info we have the better we can help.

 

Darko

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Message 2 of 19 (630 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko i don't if know if all games but it happen 2 times only.
No message. yes shut down my computer
Message 3 of 19 (597 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko sorry for the late message i just see it
Message 4 of 19 (593 Views)

Re: Black screen after exit game

Community Manager

When you say it shut down your computer @BoghosSoudjian, do you mean a BSOD?

 

Let's grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko 

Darko.png
Message 5 of 19 (551 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko shut down computer by power button from the box
Message 6 of 19 (531 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko i will try dxdiag
Message 7 of 19 (526 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko How to download ?
Message 8 of 19 (519 Views)

Re: Black screen after exit game

★ Apprentice
@BoghosSoudjian sorry. i just know its on pc's
Message 9 of 19 (506 Views)

Re: Black screen after exit game

★ Apprentice
@EA_Darko I'm have problem how to sent the report, report is ready
Message 10 of 19 (486 Views)
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