by RDAWG1123

# Been having problems connecting to ea servers since I’ve gotten spectrum.

[ Edited ]
★ Novice

Haven’t been able to connect to ea servers since getting spectrum.
Anyone else having this problem?

Message 1 of 9 (255 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

Community Manager

Hey @RDAWG1123 with which games are you seeing the issue and are you seeing an error message of any kind when it occurs?

Darko

Message 2 of 9 (225 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

★ Novice

It’s any ea game but mostly Apex. And it error code “leaf”.

Message 3 of 9 (212 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

Community Manager

It sounds like you may be having issues with your connection @RDAWG1123. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

Message 4 of 9 (210 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

★ Novice

Why is only a connection issue with ea games. I can play every other game in my arsenal, no problems. I have a nighthawk router and getting almost 500 Mbs internet speed. When I take a look at the ea server on Apex I’m getting a 42 ping and it bounces between 0 and 2% packet loss.

Message 5 of 9 (192 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

Community Manager

Hey @RDAWG1123 do you have your UO Trace there?

Darko

Message 6 of 9 (187 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

★ Novice

Yes I do here it is.

Message 7 of 9 (121 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

Community Manager

Your UO Trace looks ok @RDAWG1123.

With which games are you seeing the issue and is there an error message of any kind?

Darko

Message 8 of 9 (104 Views)

## Re: Been having problems connecting to ea servers since I’ve gotten spectrum.

★ Novice

Yes I get an error code leaf every time I try to play an apex game.

Message 9 of 9 (93 Views)