Re: Be able to play online due to a banned former game.

by EA_Mako
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Be able to play online due to a banned former game.

★★★ Novice

I purchased a new game BFV Definate edition today 07-04-2021. My former BFV DeLuxe edition was banned from onlineplay for whatever reason. Will I be able to play online again with the new Definate Edition from BFV?

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Re: Be able to play online due to a banned former game.

Community Manager

Hey @TheHawknEye,

 

If your account has been banned from playing Battlefield V, simply purchasing a separate version of Battlefield V on the same account would not remove the ban.

 

You'll want to reach out to our Terms of Service team with the steps below so they can review that ban for you instead.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ 

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Re: Be able to play online due to a banned former game.

Community Manager

Hey @TheHawknEye,

 

If your account has been banned from playing Battlefield V, simply purchasing a separate version of Battlefield V on the same account would not remove the ban.

 

You'll want to reach out to our Terms of Service team with the steps below so they can review that ban for you instead.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/ 

Mako.png
Message 2 of 6 (201 Views)

Re: Be able to play online due to a banned former game.

★★★ Novice

@EA_Mako,

 

Thank you for the respons. I already have an investigation on this account for the ban to review last week. I understand it takes some time for a conclusion. But i might now just get a refund if possible for this one and wait for EA answer for the questionary. I am not sure what I should do now.

Message 3 of 6 (196 Views)

Re: Be able to play online due to a banned former game.

Community Manager
@TheHawknEye If you'd like to look into a refund and that was purchased through Origin, you can go through the steps below or reach out to an advisor with the contact button in this article if you're having trouble doing so.

https://help.ea.com/en-us/help/account/returns-and-cancellations/
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Message 4 of 6 (178 Views)

Re: Be able to play online due to a banned former game.

★★★ Novice

Hi Mako,

 

Thank you for the info. I got a response through my email and it seems that the ban has been resolved.

There was some suspicious thing with my account or loggin and EA changed my password. Had to renew the loggin and

all is good now I hope. Thank you EA and or anyone that has been taking care for this, apreciate it very much.

Message 5 of 6 (166 Views)

Re: Be able to play online due to a banned former game.

Community Manager
@TheHawknEye Excellent, glad to hear it! Thanks for the update.
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Message 6 of 6 (149 Views)