Battlefield 5, account stolen from hacker and banned

[Morippi-Red]

Hi, 
I recently found out that my account on battlefield V has been permanently banned from online service. I haven't played the game in the last 2 months so I didn't know why that happened. After checking the email (it's not my primary one so I rarely check that) I found out that multiple people accessed my account from China (as seen in the attached file). I've seen that I need to show some proof that the account was actually hacked to get unbanned. 
Here's all the proof:

• First a screenshot of the email relative to the last access from China (the other 2 access are from May 17 2019 and June 14 2019)
• 2 screenshot from the site "haveibeenpwned" that demonstrate that my email access detail and that my old origin password, that 100% no one else used, were leaked (i won't write the password since I still have to change it on some other sites, but if needed as proof I will do it in private)
• here are all my matches: https://battlefieldtracker.com/bfv/profile/origin/Morippi-Red/gamereports . The last time I've played for sure is around the middle of May (because I was playing with some friend) but 100% I wasn't playing on the 27,28,29,30 of June and 1 of July (the day I probably got banned) because I was working on these days (I have a proof for that), especially July 1th, a Monday, I was working all day. I attach the time table of the work.
  
• Not sure about that but if a Chinese was playing with my account then the server location would have probably changed in the last games but I don't know how to check that.

I've already created a case on the "battlefield V / Manage my account"  section but I want to know if these are good proof that can get me unbanned and if not what else do I need to show?
my email is [edit: email address removed] and my account name is "Morippi-Red".

[TTZ_Dipsy · Accepted solution]

Hey @Morippi-Red you should probably remove the personal details you posted (I understand you blocked certain things out but every little bit counts, plus it's against the forum rules)

I recommend contacting customer support (with the evidence you've collected); hopefully, they'll be able to tell you're telling the truth. To get started, follow this link: https://help.ea.com/en/contact-us/

[TTZ_Dipsy · Accepted solution]

Hey @Morippi-Red you should probably remove the personal details you posted (I understand you blocked certain things out but every little bit counts, plus it's against the forum rules)

I recommend contacting customer support (with the evidence you've collected); hopefully, they'll be able to tell you're telling the truth. To get started, follow this link: https://help.ea.com/en/contact-us/

[WindowsManTv_CZE]

Hello @Morippi-Red

Please contact EA Advisor at EA HELP.. I'm sure that they will help you there with your problem and they will get your Account back to you.. I can just say that you better to secure you Account better, 2 Step verification and change password to something stronger.

EA HELP: http://help.ea.com/en/contact-us/