February 2022
Good afternoon everyone,
I had reached out to the EA Help and was directed here by a Live Chat Rep (Anvesh)
Based on substantial evidence provided, I am seeking a refund under the United States Consumer Protection Laws for the following reasons:
There is also substantial evidence of Origin and Steam refunding the game outside the current policies, this game has been always 1 step forward and 2 steps back with development and I don't plan on investing anymore time in this.
Thanks.
Solved! Go to Solution.
February 2022
Hey @Lordkoii,
We are unable to assist with refunds, account issues, Bans, missing content on Answers HQ. If you are wanting to find out more about how to request a refund we have a few help articles below.
Please note these are for purchases through Origin, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.
Thanks!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
February 2022
Hey @Lordkoii,
We are unable to assist with refunds, account issues, Bans, missing content on Answers HQ. If you are wanting to find out more about how to request a refund we have a few help articles below.
Please note these are for purchases through Origin, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.
Thanks!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
February 2022
Your best bet at this point is to sign the petition on change.org where consumers are seeking a refund. I never thought it would go anywhere but just in the last couple of days it jumped from around 15k signatures to over 120,000. .....no joke.
We'll have to see if that finally puts pressure on PS, XB and others to provide refunds or at least get more involved in putting that pressure back on EA / DICE.
February 2022
February 2022 - last edited February 2022
@ChugKendall wrote:
@Kean_1111Asking for a refund, at this stage of the game, is a joke. Opportunism, plain and simple.
Not really, I think the OP may have a point here.
February 2022
@ChugKendall Whys it a joke? Everyone on here has different amount of hours played and some possibly feel ripped off. Maybe some just don't like to be taken advantage of and will fight for their money, I don't see anything wrong with that.
February 2022
February 2022
February 2022 - last edited February 2022
@ChugKendall Why is it that over the years I always read "No one forced you to buy it" excuse. I am always for the consumer or the working man, anyone who defends big company's or corporations in regards to falsely promoting products or basically lying in general to make a Christmas cash grab has in my opinion more money than sense if you can excuse those actions.
The game is riddled with bugs, the lore changed suddenly during promotion and the updates are being pushed back to god knows when. I have always tried to be optimistic about the game but even the developers want this game to disappear overnight and to me that sends alarm bells ringing. The bare minimum will be done to this for legal reasons.
You can quote as many fancy Latin phrases all you want, it wont change anything. You're the typical poster boy that these company's want to hear in times like this.
February 2022 - last edited February 2022
@ChugKendall The argument about the refund window is weak, as it's extremely short (I believe in some plataforms you can't ask for a refund if you've played for more than 2 hours). Also, many people knew/expected some bugs would've been repaired over time and tried to stay optimistic about the game's development. However, it's very hard to stay optimistic when EA/DICE gives little to no feedback to the community. Basically, everyone bought a faulty product where fixes were promised, but so far, nothing was done. And now we can't even ask for a refund because we're out of the refund window. Unfortunately, there is no warranty for games, which would've helped a lot...
By no means I want to trash the game or the devs. The game IS fun, although I agree it's not really a "Battlefield game" and there is a lot of fixing to do. But I believe EA/DICE should either be more clear on the roadmap about the game's development/fix, or just straight up admit failure and allow everyone (who wants to) to get a refund. If I knew what to expect on the future of this game, I would consider waiting for the fixes to come and keep playing.
New name, new look, same great benefits: EA Access and Origin Access are now EA Play.
Get more info on the change here.Reset, update, or link your account information.
View more on EA Help